Terms of Service
These terms form a legal agreement between you and Robert Jones, trading as GetAiVIS ("GetAiVIS", "we", "us", "our"), operating from the United Arab Emirates. By registering an account or using any part of the GetAiVIS service at getaivis.ai, you agree to be bound by them. If you do not agree, do not use the service.
1. The service
GetAiVIS provides AI visibility intelligence — software that measures how visible a business is in responses generated by third-party AI search engines (currently Perplexity, Claude, ChatGPT, Gemini, xAI Grok, and DeepSeek), and produces narrative breakdowns, authority scores, source intelligence, and content recommendations based on those responses.
The service depends on third-party AI engines whose availability, behaviour, and outputs change continuously. Scan results are indicative of brand visibility at the point in time the scan was run and should not be treated as definitive rankings.
2. Accounts
- You must provide a valid email address and create a password to register.
- You are responsible for keeping your credentials secure and for all activity that occurs under your account.
- One account per natural person or organisation, unless you hold an Agency plan which permits managing multiple client brands.
- You must be at least 18 years old and have legal capacity to enter into this agreement.
- You agree to provide accurate, current information and to keep it up to date.
3. Acceptable use
Full acceptable-use policy is published at /acceptable-use.html and is incorporated into these terms by reference. In summary, you agree not to:
- Scan businesses you do not own or have explicit permission to analyse in a way that defames, harasses, or damages them;
- Attempt to reverse-engineer, scrape, or resell GetAiVIS outputs or the underlying service without a written licence;
- Use the service to generate or distribute content that is misleading, defamatory, infringing, or unlawful;
- Exceed plan scan limits through automation, multiple accounts, or other abuse;
- Probe, penetration-test, or attempt to gain unauthorised access to any part of the infrastructure without prior written authorisation;
- Use the service in violation of any applicable law, regulation, or third-party right.
4. Subscriptions, billing & refunds
- Paid plans (Pro, Agency) are billed monthly or annually in advance via Stripe.
- Prices are shown exclusive of VAT and other applicable taxes, which will be added at checkout where required.
- You may cancel at any time from your account. Cancellation takes effect at the end of the current billing period; you retain access to the paid features until that date.
- Monthly subscriptions are non-refundable for partial months.
- Annual subscriptions are refundable on a pro-rata basis only within the first 14 days of purchase if you are a consumer — see §5 below.
- We may change pricing at any time. Price changes for existing subscribers will be notified at least 30 days in advance and take effect at the start of the next billing period.
- If payment fails, we may suspend access after reasonable notice until payment is restored.
5. Consumer rights
GetAiVIS is operated from the United Arab Emirates and the service is offered primarily to business customers. Where you purchase as a consumer and your local law grants you mandatory statutory withdrawal or cooling-off rights (for example, the UK Consumer Contracts Regulations or the EU Consumer Rights Directive), those rights continue to apply notwithstanding the choice of law in §17. By purchasing a subscription and running any scan or otherwise beginning to use the paid features, you expressly consent to immediate performance of the service and acknowledge that, to the extent permitted, you will lose any statutory right of withdrawal once the service has been fully performed for the relevant billing period. Pro-rata refunds for unused annual subscriptions may be granted at our discretion within 14 days of purchase if no scans have been run.
Business customers are not consumers for the purposes of this clause.
6. Scan allocations & fair use
Scan allocations reset at the start of each calendar month. Unused scans do not roll over. We reserve the right to apply fair-use limits to Agency plan users whose aggregate usage significantly exceeds normal patterns or threatens the stability of the service. We will contact you before applying any such limit.
7. Intellectual property
GetAiVIS, the AiVIS brand, and the underlying software, methodology, scoring algorithms, query generation logic, and user interface are owned by Robert Jones (trading as GetAiVIS) and protected by copyright, trade mark, and other intellectual property laws. These terms grant you a limited, non-exclusive, non-transferable, revocable licence to use the service in accordance with your plan — nothing more.
Scan reports generated for your business are yours to use internally and with your own clients. You may not resell, white-label, or publicly redistribute them without an Agency plan or prior written agreement.
8. Your data & feedback
You retain all rights in the business data you submit to the service. You grant GetAiVIS a worldwide, royalty-free, non-exclusive licence to process that data solely to provide and improve the service, subject always to our Privacy Policy.
We may use aggregated and anonymised usage data — data from which you and your business cannot reasonably be identified — to operate, secure, and improve the service, to publish industry benchmarks, and for marketing. We will never use identifiable business data for those purposes without your consent.
If you provide feedback, feature requests, or suggestions, you grant us a perpetual, irrevocable licence to use them without restriction or compensation.
9. AI-generated outputs
The service relies on third-party Large Language Models operated by Anthropic, OpenAI, Google, Microsoft, Perplexity, xAI, and DeepSeek. Outputs from these models are probabilistic and can contain errors, hallucinations, omissions, biases, or out-of-date information. GetAiVIS applies its own scoring and classification on top of these outputs but cannot guarantee their accuracy.
Scan results and any recommendations produced by GetAiVIS are for informational purposes only. They should not be relied on as the sole basis for business, financial, legal, or marketing decisions. You are responsible for validating outputs before acting on them.
10. Disclaimer of warranties
To the maximum extent permitted by law, the service is provided "as is" and "as available". We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted availability. We do not guarantee that improving your GetAiVIS scores will result in increased traffic, leads, revenue, or any other business outcome.
We use commercially reasonable efforts to keep the service available, but we do not provide a formal uptime SLA on self-serve plans. Custom SLAs are available on enterprise agreements by arrangement.
11. Limitation of liability
To the maximum extent permitted by law:
- Neither party shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to this agreement.
- Our aggregate liability to you for all claims arising out of or relating to this agreement, whether in contract, tort, or otherwise, shall not exceed the greater of (a) the fees you paid to GetAiVIS in the 12 months preceding the event giving rise to the claim or (b) USD 100 (or equivalent in AED or your local currency).
- Nothing in this agreement limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
12. Indemnification
You agree to indemnify, defend, and hold harmless GetAiVIS, its owner (Robert Jones), and its employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your misuse of the service; (b) your violation of these terms or the acceptable-use policy; (c) your violation of any third-party right, including intellectual property, privacy, or publicity rights; or (d) any content you submit to the service.
13. Force majeure
Neither party shall be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, war, terrorism, civil disturbance, pandemic, governmental action, labour disputes, power failures, internet outages, or failures of third-party AI engines or cloud infrastructure.
14. Suspension & termination
We may suspend or terminate your account immediately and without refund if you materially breach these terms, violate the acceptable-use policy, or place the service, other users, or GetAiVIS at risk. Where practicable we will give notice and an opportunity to cure.
You may terminate at any time by deleting your account (email hello@getaivis.ai). Clauses that by their nature should survive termination — including §7 (IP), §8 (data licence), §11 (liability), §12 (indemnity), and §17 (governing law) — will survive.
15. Changes to these terms
We may update these terms from time to time. Material changes will be notified to active users by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the service and may terminate your subscription with a pro-rata refund for any unused, unearned portion.
16. Miscellaneous
- Entire agreement. These terms, together with the Privacy Policy, Acceptable Use Policy, DPA (where applicable), and any order form, constitute the entire agreement between you and GetAiVIS and supersede all prior agreements on the same subject.
- Severability. If any provision of these terms is held unenforceable, the remaining provisions will continue in full force and effect.
- No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.
- Assignment. You may not assign these terms without our prior written consent. We may assign these terms in connection with a merger, acquisition, reorganisation, or sale of substantially all our assets.
- No agency. Nothing in these terms creates a partnership, joint venture, agency, or employment relationship.
- Notices. We may give notice by email to the address on your account. You may give notice to hello@getaivis.ai.
- Language. The English-language version of these terms is authoritative.
17. Governing law & jurisdiction
These terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the federal laws of the United Arab Emirates and, where applicable, the laws of the Emirate of Dubai. The competent courts of the United Arab Emirates have exclusive jurisdiction to settle any such dispute or claim, except that we may seek injunctive or equitable relief in any jurisdiction to protect our intellectual property. Mandatory consumer protection rights available to you under your local law are not affected by this clause.
18. Contact
Legal notices: hello@getaivis.ai
General questions: hello@getaivis.ai
Operator: 161820 Online Seller (sole establishment), trading as GetAiVIS
Owner: Robert Anthony Jones
Jurisdiction: United Arab Emirates
Trade licence number: 1618543 (E-Trader Commercial Licence, Dubai Department of Economy and Tourism)
Registered address: Palm Jumeirah, Dubai, United Arab Emirates